Privacy Policy

Effective Date: January 1, 2025 | Last Updated: April 1, 2025 | Version: 3.2

VOLEX-INC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website volex-inc.com or engage with our digital infrastructure services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you complete contact forms, request consultations, subscribe to our newsletter, or enter into service agreements. This may include your name, business email address, company name, telephone number, and details about your infrastructure requirements.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies and similar tracking technologies.

1.3 Service Data

In delivering our managed services, we may process client infrastructure data, API transaction logs, IoT telemetry, and operational metadata as a data processor on behalf of our enterprise clients. Such data is governed by the applicable Data Processing Agreement (DPA) with each client.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and provide requested services
To deliver, maintain, and improve our managed digital infrastructure services
To send transactional communications, service updates, and support notifications
To send marketing communications about our services (with your consent or where permitted by law)
To comply with legal obligations and enforce our agreements
To detect, prevent, and address fraud, security, and technical issues
To analyze usage patterns and improve our website and services

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, we process personal data on the following legal bases: (a) performance of a contract; (b) legitimate interests (e.g., improving our services, fraud prevention); (c) compliance with legal obligations; and (d) your consent, where you have given it for specific purposes such as marketing communications.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our website and delivering our services (e.g., CRM platforms, cloud hosting, analytics providers), under strict data processing agreements. We may disclose information when required by law or legal process.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form data is retained for 24 months. Service delivery data retention is governed by individual client DPAs.

6. Your Rights

Depending on your location, you may have the right to: access, correct, or delete your personal data; object to or restrict processing; request data portability; and withdraw consent at any time. To exercise these rights, contact us at privacy@volex-inc.com. You may also unsubscribe from marketing emails at any time via the link below or by visiting our Unsubscribe page